Carolyn, looking at the render it seems it be stuck on the 1080p MP4 version for download and the other versions have rendered successfully. I'll raise this with the web team and get them to restart that to see if we can push it through.
Carolyn, I'll take a look at the ticket now and respond there so we are not having 2 different conversations on 2 different channels
Just curious what happened here.
It has been just an hour for 5 second video render and it is a painful wait.
How can I save it locally. I don't an option on TAWE.
Hiya - Unlike Videoscribe, there is no option of saving your Tawe to your desktop. The only option is to render it to sho.co.
I created a video last evening on 3/16 to use in a publication for a deadline I have 3/17. So now it's 12 hours later, I still get a "Hang in there, your video will be ready soon" message and no published video. This is the second time this has happened in 2 weeks.
I was told when this happened March 5 it there was a server issue happening, and it looks like several other users were having the same problem. Anyone else experiencing this again?
I've filed a help ticket as well, but was dismayed to read that the Sparkol office is closed until March 21. So I will have to create a quick Plan B here. But really, what is going on with the platform? I have serious concerns about its reliability if I can't count on a reasonable publishing time.