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need refund

Hi, I didn't know payment process automatically. my project to need to use video scribe had ended about 2 weeks ago. so I canceled subscription just right before. could you refund for this month payment? thanks. - Young-ho Cho

2 people have this question

As you haven't used your subscription yet and it's only 24 hours since your renewal we can do that for you. We charge a $5 admin fee on these type of refunds and you did not cancel but this is just to cover the money deducted from us by the payment company.

Please can I have my subscription refunded as I no longer is video scribe.

I can see you've raised a ticket- we will reply to your ticket. 

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