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Can you please provide me with an email address to contact you.

1 person likes this idea


If you scroll down a bit, you will see:

"More help options"

"All contact methods"



You can click the RAISE A TICKET button to email a support request form to customer support.

or you can click the YOUR TICKETS button at the top of the page and then click the RAISE a TICKET on that page.

-Mike (videoscribe user)


Hi Sarah, I have just replied to your support ticket

i have an joint acount debit card , can i use that for buying videoscribe 

If you are an authorized user of a valid major credit or debit card, it should work.

related thread: http://help.videoscribe.co/support/discussions/topics/1000050111


Are we able to call you and solve an issue that is time sensitive or can we only talk to you through raising a ticket?

The "ALL CONTACT METHODS" link (that was mentioned earlier in this thread) will show you all contact methods including phone number.


I am Lokesh from india i tried both methods of paying through debitcard and Paypal account but it is still showing your payment is not accepted so please look in to the issue and help me out


I am unable to purchase video scribe subscription for 1 year via master card why is it so . please help me as soon as possible

You should probably raise a ticket if you want to ask customer support abut a billing question.

Hi, please delete my account (sorayahuseyn@gmail.com). I have sent messages from your site many times but you do not solve.Delete permanently

 Login to your account.
click "ACCOUNT"

click "subscriptions and invoices"

click "cancel" to cancel your account if you haven't already done so.

click the PROFILE tab to edit your profile to remove any information that you want to remove.

"Subscriptions and invoives" and etc aren't in my account or profile page. If it was possible I would delete it.

You can't delete a free trial account. 

It expires after 7 days. 

If you have questions, raise a ticket with the support team to further assist. 

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