I have a One-off charge subscribtion on VideoScribe, but too often I get the message "Purchased Failed" and "There was a problem with your card or payment details..." as I try to buy more illustrations. There is no problem with my card or payment details. I am far from the purchase limit, and it's starting to be very annoying! (I actually thought every illustration was included in the one-off charge subscribtion - I would pay more for that "one-off" to avoid all the extra downloads)
Why does this happen? The last effort I made to day was to write in all the payment details at Sparkol again, and then it started to work. The, after a few hours and some downloads, the same message appeard again. Does anyone experience the same issues?
Get in touch with the Sparkol sales team- https://www.videoscribe.co/en/contact-us
Steps you can also take:
-Contact your bank to authorise the transaction
-Ensure your card accepts international payments + recurring payments
-Try a different payment method