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System error

I have already paid for this


Suddenly I can not access any menus.


Only the following page is displayed continuously



An error occurred and your request couldn't be completed. 

Click here to go back to the home page



I can't download and also access my account information




1 person has this question

Hey man. I am having the same problem just now, I have raised a ticket and I got a pointless answer, i asked again for help and no response yet. I have sent an email directly to the staff in charge of it and havent gotten any reply either. has your problem been solved? i see that no member of the videoscribe staff replied your ticket either. let me know!

No action has been taken yet.

The problem still remains.

I can't using the program for over a week already. 

I paid for a year. 


It's really annoying.

Seems like you are trying to access the program from website instead of running the program.
You cannot open the program or open or edit you scribes on the website.

close your browser.
run the program and login.

This is just a guess based on the small amount of information provided.

-Mike (videoscribe user)

 

I already know that.


even the download page can not be accessed


except the first page and the help page, every page is not inaccessible.

I'm not sure I understand your description of the problem.

Have you already downloaded and installed the program? 

Are you having trouble with the program or the website?


You should probably raise a ticket to contact customer support . Explain exactly what you do before you see the error message.

Good luck,
-Mike (videoscribe user)

 


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