Matthew Cook
Hi Annais
Sorry for the delay.
I see that you have purchased the subscription and logged into the software since posting this. If you need any further support, let us know.
Hi, I have a question, I made the annual payment on 06/22/2017, but it appears as if I did not have a payment for the year, and I want to know why, even when I download it, I see the watermark in the presentations I make.
Matthew Cook
Hi Liliana,
I've opened a support ticket for you regarding this and sent a reply. Please check your email for further information.
Buenos días,
Cada mes nos cobran 24,20 €. Pero no tenemos activada las suscripción. Nos gustaría cancelarla y no nos aparece el link para hacerlo.
Matthew Cook
Hi Manuel,
I have responded to your support ticket regarding this. please check you email for further information.
Hi,
I purchased the annual plan, but still can't download a video without the videoscribe mark in background. I want to know when the subscription begins.
Hayley Young
Close VideoScribe and sign back in with your Pro account so it registers that you've upgraded. Then render your scribe.
Hi,
I did what tou tell me but nothing change.
i have reinstalled the software and still appear the same when submit with my pro account.
Hayley Young
Have you signed in passed this point? When you are on the software, does it allow you to publish to sho.co? If so, you're on the Pro version.
If you cannot, Please raise a support ticket.
se puede pagar con tarjeta de débito o solo crédito?
Hayley Young
You can pay with credit card, debit card, PayPal
Annais G.
Hola, he realizado: Usted está comprando una suscripción a Sparkol
en un plan de pago mensualHoy se le cobrará:
€ 24.20 (€ 20.00 + € 4.20 IVA)
La página web, se quedó colgada y no he recibido nada a mi correo.
Por favor pueden ayudarme, quiero activarlo hoy.
Gracias