I am able to login to the website, but when I try to login to the desktop software it says, "That login information didn't work. Please try again."
I reset my password, and it still does not work.
I am currently on the "Free Trial" to test this software out, but haven't been able to do so...
Sorry for the delayed response Richard,
I see that you have been able to log in since posting this but if you require any further help, let me know.
I would like to test this software and downloaded the free trial.
I am able to login to the website, recived the welcome mail already.
But when I start the app and log in ( i have so press the login button two times....?), only the logo makes this "loading" movement - but nothing else happens. white wall with the logo on the left side but no button to start..
I have the same problem and raised a ticket to support team.
I raised a ticket and the support helped me to find the problem.
I had to install VideoScribe Version 3.4 which they sent me by link. Now everything runs fine and I will buy the software.
I bought the software already, registered an account. But why when logging into the software with that account, the message: "That login information didn't work. Please try again". Please help me. My account on the website is: firstname.lastname@example.org
It looks like you've been able to log into VideoScribe- if the issue persists, can you please raise a support ticket so we can further assist.