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Can't get paid version after payment. Just trial version

I paid the subscription then made a videoscribe. When I tried to download it, it said I was still in the trial version. How do I get full use of the paid version?


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If you had the VideoScribe software open when you upgraded your account, you need to save your work close the software, open it again and the upgrade will be recognised when you log back in.

我在试用期内购买了一个月的订阅,但经过一天的使用后,当我再次登录时,它显示订阅已过期,我该如何处理?谢谢

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