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Can't login

To use offline mode, you must first log in online with 'Remember Me' selected.


I could not keep logging in, so I searched for it here, and as you suggested the solution, I checked 'Remember Me' and changed the settings in Internet Options, but I still can not log in. I want to solve it sincerely. Help.


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4 people have this question

Hi Sangho,


I have responded to your support ticket regarding this issue.

Hi Matthew,


I have the same issue when trying to log in. Can you please help?

We have a help page which covers the things to try with this error - Offline error message when logging into VideoScribe

If this does not get you in log a support ticket with details of the settings you have checked and we can help further

 I couldn't login into my account; i have tried all the possible solution given at your website concerning the offline error but to no avail. Please help, very urgent.


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i can't login into my acct after several attempt with the solution provided at your site concerning offline error. Please help . very urgent

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If you have a free trial account, you can't use offline mode. 


To use offline mode, you must first log in online with 'Remember Me' selected.


Hello all im interested in Videoscribe and i downloaded the free trial version and this is the message i get every time i try to log in and then i found Ms.Hayley Young (ADMIN) reply  ,
If you have a free trial account, you can't use offline mode. 


Kindly confirm that cuz with all due respect how do you expect me to buy a program that i cant even try ???

Go through the steps in the 'Offline Error' support article

Did anyone succeed in logging in ? I went through the steps in the online error support article. Several times and still nothing.

Did you try using a different internet connection- like a phone hotspot?

Go through the article 'Version Error' as well. It usually will have to do with a privacy/ firewall or security setting.

If the issue persists, raise a ticket and the support team will help 


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