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After the monthly payment we lost our archive

I had registered at sprakol.com a long time ago.
I did a lot of videos here, but after montly payment on 29 June 2020, I had a technical problem with sign in at sparkol.com, and lost all my archive of videos.

Can you help me to recover it as soon as possible? I need it for my job.

Best regards,


I lost access to premium images and the vast library of June 2020.  I now have access to a very small image library.  You?

I lost the access to all my saved projects

Hello, We have a help page which covers the main reasons projects can go missing and this should provide some answers. If you still need help we would need to speak to you individually so please raise a support ticket and the team will be able to give you some specfic help. 

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