Tawe Help

Forgot password

Last updated: 26 February 2020

If you have forgotten your password you can follow these steps to create a new one

Please Note: If you have forgotten which email address is linked to your VideoScribe account, please contact support for assistance. The steps on this page will only work if you know your account email address.

Step 1.  Go to the reset password page

Follow link: https://www.sparkol.com/Forgotten-Password

Step 2. Request a password reset link

Type your Sparkol email address in (A), tick the ReCaptcha (B) then click ‘SEND’ (C) 

Step 3. Click the reset password link.

A reset link will be sent to your email address and is valid for 24 hours. Click the link (C)

If you have waited more than 24 hours please start again at Step 1.

Link not working? Copy and paste the link into a browser instead.

Step 4. Type and set your new password

Enter a new password (D) and confirm (E). Then click the set password button (F)

Step 5. You will be taken to the login page 

Enter your email address and your recently changed password then click ‘login’ (G) to access your account.

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