A small number of customers will have an older subscription through PayPal directly. To change your payment details for these subscriptions you need to log into in your PayPal account rather than on the Sparkol website.
Step 1. Log into PayPal using the PayPal account credentials that you purchased your subscription with.
Step 2. Click the Settings icon at the top of the page (A).
Step 3. Click Payments (B).
Step 4. Click ‘Manage Pre-approved Payments’ (C).
Step 5. Find and select Sparkol in your list of payments.
Step 6. Funding Source will be an option within your Sparkol payment settings, click on the edit button (D) next to that.
Step 7. You can now select any payment methods you have registered with PayPal and also the option to use your PayPal balance first. Select the option you would like to use and click Save.
If you need any assistance please raise a ticket with our support team and we will do all we can to help. Please bear in mind that we cannot access your PayPal account so in some situations we may need to refer you to PayPal customer support.